Can AI agents automate incident.io?

incident.io · saas · observabilityitsmdeveloper-tools

incident.io is automatable today through a public REST API. The API is hosted at https://api.incident.io/ and authenticates with an API key as Authorization Bearer. OpenAPI 3.0 is published. Default rate limit is 1,200 requests per minute per key, with lower limits on some list and catalog endpoints. Breaking changes move to a new path and integrators are asked to upgrade within three months. First-party remote MCP is at https://mcp.incident.io/mcp. An organisation admin enables it from Settings → MCP. Interactive clients use OAuth; agents and CI use a Bearer API key. Tools cover incidents, alerts, on-call, investigations, and analysis. Some tools need Response, On-call, or Investigations. status_page_update only drafts. The official CLI (`inc`) supports JSON output, `inc auth login`, and INCIDENT_API_KEY. Browser CLI login uses the same Settings → MCP organisation setting. Webhooks are powered by Svix. This record excludes PagerDuty and Rootly. Official language SDKs and connector catalogs were not established from the opened pages. Computer-use viability is unassessed. API scores 8 and is the best path.

Best path today: api · Overall automatability: 8/10

Modalities

ModalityStatusDetail
APIyesrestapi-key
coverage: partial · docs
SDKunknown
official: unknown
MCPyes
verdict: official
Integrationsunknown
CLIyes
Extensibilityyes
webhooks: True
Data access
export: json · import: json
RPA / UI automationunknownweb-dom
No repeatable UI probe was run. incident.io's REST API, official CLI, hosted MCP server, and Svix webhooks cover incident automation without browser control.
Computer useunknown
measured verdicts only — "unknown" means not yet probed by us

Scores

apimcpintegrationsclirpacomputer useoverall
8778

Evidence

FactTierSourceDate
homepagedeclaredsource2026-09-18
licensedeclaredsource2026-09-18
modalities.api.existsdeclaredsource2026-09-18
modalities.api.kinds[0]declaredsource2026-09-18
modalities.api.auth[0]declaredsource2026-09-18
modalities.api.coveragedeclaredsource2026-09-18
modalities.api.docsdeclaredsource2026-09-18
modalities.mcp.first_partydeclaredsource2026-09-18
modalities.cli.existsdeclaredsource2026-09-18
modalities.extensibility.webhooksdeclaredsource2026-09-18
modalities.data_access.export[0]declaredsource2026-09-18
modalities.data_access.import[0]declaredsource2026-09-18
modalities.agent_docs.llms_txtdeclaredsource2026-09-18
verdict.scores.apideclaredsource2026-09-18
verdict.scores.mcpdeclaredsource2026-09-18
verdict.scores.clideclaredsource2026-09-18
freshness.watch[0].urldeclaredsource2026-09-18
freshness.watch[1].urldeclaredsource2026-09-18
freshness.watch[2].urldeclaredsource2026-09-18
freshness.watch[3].urldeclaredsource2026-09-18

Related tools

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Last verified 2026-09-18 · volatility high · JSON record