{
 "categories": [
  "observability",
  "itsm",
  "developer-tools"
 ],
 "deployment": "saas",
 "evidence": [
  {
   "date": "2026-09-18",
   "fact": "homepage",
   "note": "incident.io presents a commercial incident-management SaaS product with a public pricing page at incident.io.",
   "source": "https://incident.io/pricing",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "license",
   "note": "Basic is Free Forever for getting started. Paid Team pricing is listed from $19 per user, with higher Pro and Enterprise rows.",
   "source": "https://incident.io/pricing",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "modalities.api.exists",
   "note": "incident.io publishes an API reference for endpoints, authentication, rate limits, and errors.",
   "source": "https://docs.incident.io/api-reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "modalities.api.kinds[0]",
   "note": "The API is hosted at https://api.incident.io/. Example call is GET https://api.incident.io/v1/identity.",
   "source": "https://docs.incident.io/api-reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "modalities.api.auth[0]",
   "note": "Callers create an API key in Settings \u2192 API keys and send Authorization: Bearer <YOUR_API_KEY>.",
   "source": "https://docs.incident.io/api-reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "modalities.api.coverage",
   "note": "The introduction documents identity, pagination, versioned paths such as /v1/incidents to /v2/incidents, and per-endpoint rate-limit exceptions. This is not a claim that REST covers every dashboard product.",
   "source": "https://docs.incident.io/api-reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "modalities.api.docs",
   "note": "Opened as the current incident.io API introduction, including OpenAPI download and CLI pointer.",
   "source": "https://docs.incident.io/api-reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "modalities.mcp.first_party",
   "note": "incident.io documents a remote MCP server at https://mcp.incident.io/mcp, enabled from Settings \u2192 MCP. Auth is OAuth for interactive clients or a Bearer API key for automation. A local MCP also ships in the macOS app.",
   "source": "https://docs.incident.io/ai/remote-mcp",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "modalities.cli.exists",
   "note": "inc is the official CLI for the incident.io API. Every command supports JSON output. Auth is inc auth login or INCIDENT_API_KEY.",
   "source": "https://docs.incident.io/integrations/cli",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "modalities.extensibility.webhooks",
   "note": "Webhooks are powered by Svix. Endpoints are configured in Settings \u2192 Webhooks and verified with webhook-id, webhook-timestamp, and webhook-signature headers.",
   "source": "https://docs.incident.io/api-reference/webhooks",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "modalities.data_access.export[0]",
   "note": "Authenticated GET endpoints return JSON, including the identity example and cursor-paginated list responses.",
   "source": "https://docs.incident.io/api-reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "modalities.data_access.import[0]",
   "note": "MCP write tools such as incident_create and incident_update accept structured arguments that create and update incident records. REST write coverage is implied by the same product API.",
   "source": "https://docs.incident.io/ai/remote-mcp",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "modalities.agent_docs.llms_txt",
   "note": "https://docs.incident.io/llms.txt is a first-party Mintlify index for the help center and API reference.",
   "source": "https://docs.incident.io/llms.txt",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "verdict.scores.api",
   "note": "Documented REST with Bearer keys, OpenAPI, pagination, versioning, and webhooks. Useful production path with documented rate limits, scored 8.",
   "source": "https://docs.incident.io/api-reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "verdict.scores.mcp",
   "note": "Official hosted MCP with a large named tool table. Settings enablement, product-module gates, and draft-only status-page updates keep it at 7.",
   "source": "https://docs.incident.io/ai/remote-mcp",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "verdict.scores.cli",
   "note": "Official JSON-capable CLI. Browser login shares the MCP organisation setting; API-key auth is the CI path.",
   "source": "https://docs.incident.io/integrations/cli",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "freshness.watch[0].url",
   "note": "Opened as the current remote MCP guide, including endpoint, auth, Settings enablement, and the tool table.",
   "source": "https://docs.incident.io/ai/remote-mcp",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "freshness.watch[1].url",
   "note": "Opened as the current API introduction.",
   "source": "https://docs.incident.io/api-reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "freshness.watch[2].url",
   "note": "Opened as the current official CLI page.",
   "source": "https://docs.incident.io/integrations/cli",
   "tier": "declared"
  },
  {
   "date": "2026-09-18",
   "fact": "freshness.watch[3].url",
   "note": "Opened as the current webhooks page, including Svix signing headers.",
   "source": "https://docs.incident.io/api-reference/webhooks",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-09-18",
  "volatility": "high",
  "watch": [
   {
    "type": "mcp",
    "url": "https://docs.incident.io/ai/remote-mcp"
   },
   {
    "type": "docs",
    "url": "https://docs.incident.io/api-reference/introduction"
   },
   {
    "type": "docs",
    "url": "https://docs.incident.io/integrations/cli"
   },
   {
    "type": "docs",
    "url": "https://docs.incident.io/api-reference/webhooks"
   }
  ]
 },
 "homepage": "https://incident.io/",
 "id": "incident-io",
 "license": "freemium",
 "modalities": {
  "agent_docs": {
   "llms_txt": true
  },
  "api": {
   "auth": [
    "api-key"
   ],
   "coverage": "partial",
   "docs": "https://docs.incident.io/api-reference/introduction",
   "exists": true,
   "kinds": [
    "rest"
   ]
  },
  "cli": {
   "exists": true
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "json"
   ],
   "import": [
    "json"
   ]
  },
  "extensibility": {
   "scripting": [],
   "webhooks": true
  },
  "integrations": {
   "make": "unknown",
   "n8n": "unknown",
   "power_automate": "unknown",
   "zapier": "unknown"
  },
  "mcp": {
   "first_party": true,
   "third_party": [],
   "verdict": "official"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. incident.io's REST API, official CLI, hosted MCP server, and Svix webhooks cover incident automation without browser control.\n",
   "ui_stack": [
    "web-dom"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": "unknown",
   "languages": [],
   "official": "unknown"
  }
 },
 "name": "incident.io",
 "platforms": [
  "web"
 ],
 "related": {
  "alternatives": [
   "pagerduty"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "incident.io",
 "verdict": {
  "best_path": "api",
  "scores": {
   "api": 8,
   "cli": 7,
   "computer_use": null,
   "integrations": null,
   "mcp": 7,
   "overall": 8,
   "rpa": null
  },
  "summary": "incident.io is automatable today through a public REST API. The API is hosted at https://api.incident.io/ and authenticates with an API key as Authorization Bearer. OpenAPI 3.0 is published. Default rate limit is 1,200 requests per minute per key, with lower limits on some list and catalog endpoints. Breaking changes move to a new path and integrators are asked to upgrade within three months. First-party remote MCP is at https://mcp.incident.io/mcp. An organisation admin enables it from Settings \u2192 MCP. Interactive clients use OAuth; agents and CI use a Bearer API key. Tools cover incidents, alerts, on-call, investigations, and analysis. Some tools need Response, On-call, or Investigations. status_page_update only drafts. The official CLI (`inc`) supports JSON output, `inc auth login`, and INCIDENT_API_KEY. Browser CLI login uses the same Settings \u2192 MCP organisation setting. Webhooks are powered by Svix. This record excludes PagerDuty and Rootly. Official language SDKs and connector catalogs were not established from the opened pages. Computer-use viability is unassessed. API scores 8 and is the best path.\n"
 }
}