ITSM tools
10 products in this database carry the itsm category. Each answers the same question, per modality, with sourced evidence.
| Product | Vendor | Best path | Overall | Deployment |
|---|---|---|---|---|
| Efecte Service Management | Matrix42 | api | 4 | hybrid |
| Freshdesk | Freshworks | api | 8 | saas |
| Freshservice | Freshworks | api | 8 | saas |
| incident.io | incident.io | api | 8 | saas |
| Jira Service Management | Atlassian | api | 8 | saas |
| PagerDuty | PagerDuty | mcp | 8 | saas |
| Pureservice | Pureservice | api | 5 | saas |
| Rootly | Rootly | api | 8 | saas |
| ServiceNow | ServiceNow | api | 9 | saas |
| TOPdesk | TOPdesk | api | 8 | hybrid |