Helpdesk tools
11 products in this database carry the helpdesk category. Each answers the same question, per modality, with sourced evidence.
| Product | Vendor | Best path | Overall | Deployment |
|---|---|---|---|---|
| Dixa | Dixa | api | 7 | saas |
| Freshdesk | Freshworks | api | 8 | saas |
| Freshservice | Freshworks | api | 8 | saas |
| Front | Front | api | 8 | saas |
| Gorgias | Gorgias | api | 7 | saas |
| Help Scout | Help Scout | api | 8 | saas |
| Intercom | Intercom | api | 8 | saas |
| Jira Service Management | Atlassian | api | 8 | saas |
| Microsoft Dynamics 365 Customer Service | Microsoft | api | 9 | saas |
| Pureservice | Pureservice | api | 5 | saas |
| TOPdesk | TOPdesk | api | 8 | hybrid |