Customer Service tools
6 products in this database carry the customer-service category. Each answers the same question, per modality, with sourced evidence.
| Product | Vendor | Best path | Overall | Deployment |
|---|---|---|---|---|
| Genesys Cloud | Genesys | api | 8 | saas |
| Intercom | Intercom | api | 8 | saas |
| Microsoft Dynamics 365 Customer Service | Microsoft | api | 9 | saas |
| Puzzel Contact Centre | Puzzel | api | 6 | saas |
| Salesforce Service Cloud | Salesforce | api | 9 | saas |
| SuperOffice CRM | SuperOffice | api | 8 | hybrid |