{
 "categories": [
  "crm",
  "sales"
 ],
 "deployment": "saas",
 "evidence": [
  {
   "date": "2026-09-22",
   "fact": "homepage",
   "note": "Zoho CRM presents a commercial CRM with a free trial, paid editions, built-in AI agents, and Connect via MCP.",
   "source": "https://www.zoho.com/crm/",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "license",
   "note": "The homepage offers start-free signup plus paid Standard and Professional plans billed per user per month.",
   "source": "https://www.zoho.com/crm/",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "modalities.api.exists",
   "note": "Zoho CRM API v8 documents REST record operations such as POST /{module_api_name} to insert up to 100 records.",
   "source": "https://www.zoho.com/crm/developer/docs/api/v8/insert-records.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "modalities.api.kinds[0]",
   "note": "Insert uses HTTPS POST to https://www.zohoapis.com/crm/v8/Leads with a JSON body.",
   "source": "https://www.zoho.com/crm/developer/docs/api/v8/insert-records.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "modalities.api.auth[0]",
   "note": "OAuth 2.0 access tokens are sent as Authorization: Zoho-oauthtoken {access_token}. Tokens expire in 3600 seconds and refresh.",
   "source": "https://www.zoho.com/crm/developer/docs/api/v8/access-refresh.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "modalities.api.coverage",
   "note": "Insert supports Leads, Accounts, Contacts, Deals, Campaigns, Tasks, custom modules, and related inventory modules. Modules API lists API-supported modules.",
   "source": "https://www.zoho.com/crm/developer/docs/api/v8/insert-records.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "modalities.mcp.first_party",
   "note": "Zoho CRM documents four pre-built hosted MCP servers. Zoho hosts them; customers do not build or maintain infrastructure.",
   "source": "https://www.zoho.com/crm/developer/docs/mcp/overview.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "modalities.mcp.verdict",
   "note": "VS Code setup installs from Setup > Developer Hub > MCP for AI Agents. Example URLs use org-scoped zohomcp.in Streamable HTTP hosts.",
   "source": "https://www.zoho.com/crm/developer/docs/mcp/setup/vscode.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "modalities.extensibility.webhooks",
   "note": "Notification APIs POST instant alerts when records are created, updated, or deleted, including field-specific conditions.",
   "source": "https://www.zoho.com/crm/developer/docs/api/v8/notifications/overview.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "modalities.data_access.export[0]",
   "note": "GET /settings/modules and record reads return JSON module and record payloads.",
   "source": "https://www.zoho.com/crm/developer/docs/api/v8/modules-api.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "modalities.data_access.import[0]",
   "note": "POST /{module_api_name} accepts JSON records and can insert up to 100 records per call.",
   "source": "https://www.zoho.com/crm/developer/docs/api/v8/insert-records.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "verdict.scores.api",
   "note": "Versioned REST with OAuth2, record CRUD, modules metadata, and notifications supports an api score of 8. Hourly tokens and API credits keep it below 9.",
   "source": "https://www.zoho.com/crm/developer/docs/api/v8/oauth-overview.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "verdict.scores.mcp",
   "note": "Four official hosted servers cover insights, CRUD, customization, and workflows. Org-scoped URLs and API-credit consumption keep the score at 8.",
   "source": "https://www.zoho.com/crm/developer/docs/mcp/overview.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "freshness.watch[0].url",
   "note": "Opened the current Zoho CRM MCP overview, including the four pre-built servers and OAuth-on-first-tool-use.",
   "source": "https://www.zoho.com/crm/developer/docs/mcp/overview.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "freshness.watch[1].url",
   "note": "Opened the current VS Code setup with org-scoped zohomcp.in example URLs.",
   "source": "https://www.zoho.com/crm/developer/docs/mcp/setup/vscode.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "freshness.watch[2].url",
   "note": "Opened the current OAuth 2.0 overview for CRM API v8.",
   "source": "https://www.zoho.com/crm/developer/docs/api/v8/oauth-overview.html",
   "tier": "declared"
  },
  {
   "date": "2026-09-22",
   "fact": "freshness.watch[3].url",
   "note": "Opened the current v8 insert-records reference.",
   "source": "https://www.zoho.com/crm/developer/docs/api/v8/insert-records.html",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-09-22",
  "volatility": "high",
  "watch": [
   {
    "type": "mcp",
    "url": "https://www.zoho.com/crm/developer/docs/mcp/overview.html"
   },
   {
    "type": "mcp",
    "url": "https://www.zoho.com/crm/developer/docs/mcp/setup/vscode.html"
   },
   {
    "type": "docs",
    "url": "https://www.zoho.com/crm/developer/docs/api/v8/oauth-overview.html"
   },
   {
    "type": "docs",
    "url": "https://www.zoho.com/crm/developer/docs/api/v8/insert-records.html"
   }
  ]
 },
 "homepage": "https://www.zoho.com/crm/",
 "id": "zoho-crm",
 "license": "freemium",
 "modalities": {
  "agent_docs": {
   "llms_txt": "unknown"
  },
  "api": {
   "auth": [
    "oauth2"
   ],
   "coverage": "full",
   "docs": "https://www.zoho.com/crm/developer/docs/api/v8/oauth-overview.html",
   "exists": true,
   "kinds": [
    "rest"
   ]
  },
  "cli": {
   "exists": "unknown"
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "json"
   ],
   "import": [
    "json"
   ]
  },
  "extensibility": {
   "scripting": [],
   "webhooks": true
  },
  "integrations": {
   "make": "unknown",
   "n8n": "unknown",
   "power_automate": "unknown",
   "zapier": "unknown"
  },
  "mcp": {
   "first_party": true,
   "third_party": [],
   "verdict": "official"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. Zoho CRM REST v8, Notification APIs, and four hosted MCP servers cover record and workflow automation without browser control. This record is Zoho CRM, not Zoho Analytics.\n",
   "ui_stack": [
    "web-dom"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": "unknown",
   "languages": [],
   "official": "unknown"
  }
 },
 "name": "Zoho CRM",
 "platforms": [
  "web"
 ],
 "related": {
  "alternatives": [
   "salesforce-sales-cloud",
   "hubspot",
   "pipedrive"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "Zoho",
 "verdict": {
  "best_path": "mcp",
  "scores": {
   "api": 8,
   "cli": null,
   "computer_use": null,
   "integrations": null,
   "mcp": 8,
   "overall": 8,
   "rpa": null
  },
  "summary": "Zoho CRM is automatable today through four first-party hosted MCP servers and REST API v8. This record is Zoho CRM standard and custom modules, COQL queries, fields, layouts, and workflow rules. It is not Salesforce Sales Cloud, HubSpot, or Zoho Analytics. MCP servers are Data Insights (read/COQL), Data Operations (CRUD and bulk), Module Customization, and Workflow & Process Automation. Admins install from Setup > Developer Hub > MCP for AI Agents. Example Streamable HTTP hosts use *.zohomcp.in/mcp/.../message and are org-scoped. First tool use starts OAuth. Actions use the signed-in user's CRM permissions and consume the same API credits as REST. REST v8 uses OAuth 2.0. Send Authorization: Zoho-oauthtoken {access_token} to {api-domain}/crm/v8/{module}. Access tokens last one hour. POST /Leads inserts up to 100 records per call. Notification APIs POST record create, update, and delete events to a caller URL. Computer-use viability is unassessed. MCP and API both score 8. MCP is the best path for agents because Zoho hosts the tool surface and starts OAuth on first use.\n"
 }
}