{
 "categories": [
  "itsm",
  "helpdesk",
  "asset-management"
 ],
 "deployment": "hybrid",
 "evidence": [
  {
   "date": "2026-08-16",
   "fact": "homepage",
   "note": "TOPdesk presents its current service-management platform for IT, facilities, and other service teams.",
   "source": "https://www.topdesk.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "platforms",
   "note": "TOPdesk documents its current SaaS service and compares that hosted deployment with its on-premises offering.",
   "source": "https://page.topdesk.com/saas-information",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "license",
   "note": "TOPdesk publishes commercial per-agent Essential, Engaged, and Excellent subscription plans.",
   "source": "https://www.topdesk.com/en/pricing/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.exists",
   "note": "The vendor maintains a public TOPdesk API portal and states that the API is free to use with the newest TOPdesk version.",
   "source": "https://developers.topdesk.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.kinds",
   "note": "The API portal publishes REST APIs, a Knowledge Base GraphQL API, and an OData feed.",
   "source": "https://developers.topdesk.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.auth[0]",
   "note": "TOPdesk documents dedicated API accounts with expiring application tokens and API permission groups.",
   "source": "https://docs.topdesk.com/en/authentication-for-action-sequences.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.auth[1]",
   "note": "TOPdesk documents OAuth 2.0 integration clients that exchange client credentials and automatically refresh access tokens.",
   "source": "https://docs.topdesk.com/en/authentication-for-action-sequences.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.coverage",
   "note": "The public catalog spans incidents, knowledge, reservations, services, changes, assets, operations, visitors, supporting files, access roles, settings, notifications, and reporting feeds.",
   "source": "https://developers.topdesk.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.integrations.zapier",
   "note": "TOPdesk names Zapier among the connectors available through its Open API and catalog of more than 100 standard integrations.",
   "source": "https://www.topdesk.com/en/pricing/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.extensibility.scripting",
   "note": "Action Sequences compose authenticated HTTP steps, JSON payloads, response data, FreeMarker expressions, and variables to automate work inside or outside TOPdesk.",
   "source": "https://docs.topdesk.com/en/set-up-the-action.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.extensibility.webhooks",
   "note": "TOPdesk documents authenticated webhook and scheduled triggers that can run action sequences, email, and document-generation actions with test and execution logs.",
   "source": "https://docs.topdesk.com/en/webhooks-and-scheduled-actions.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.data_access.export",
   "note": "The REST and OData interfaces retrieve JSON resources and reporting data across major service-management domains.",
   "source": "https://developers.topdesk.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.data_access.import",
   "note": "The current Incident API publishes POST, PUT, and PATCH operations for creating and updating incidents, and the catalog exposes write operations for other supported domains.",
   "source": "https://developers.topdesk.com/explorer/?page=incident",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "verdict.scores.api",
   "note": "TOPdesk's API is broad, current, versioned, permission-scoped, supports read and write operations, and is complemented by OAuth, application tokens, webhooks, action sequences, and release notes; tenant permissions and process-specific coverage remain operational constraints.",
   "source": "https://developers.topdesk.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "freshness.watch[0].url",
   "note": "Opened and verified as TOPdesk's current public API catalog.",
   "source": "https://developers.topdesk.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "freshness.watch[1].url",
   "note": "Opened and verified as TOPdesk's current application-token and OAuth integration-client guidance.",
   "source": "https://docs.topdesk.com/en/authentication-for-action-sequences.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "freshness.watch[2].url",
   "note": "Opened and verified as TOPdesk's current webhook and scheduled-action documentation.",
   "source": "https://docs.topdesk.com/en/webhooks-and-scheduled-actions.html",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-08-16",
  "volatility": "high",
  "watch": [
   {
    "type": "docs",
    "url": "https://developers.topdesk.com/"
   },
   {
    "type": "docs",
    "url": "https://docs.topdesk.com/en/authentication-for-action-sequences.html"
   },
   {
    "type": "docs",
    "url": "https://docs.topdesk.com/en/webhooks-and-scheduled-actions.html"
   }
  ]
 },
 "homepage": "https://www.topdesk.com/",
 "id": "topdesk",
 "license": "commercial",
 "modalities": {
  "agent_docs": {
   "llms_txt": "unknown"
  },
  "api": {
   "auth": [
    "application-token",
    "oauth2"
   ],
   "coverage": "full",
   "docs": "https://developers.topdesk.com/",
   "exists": true,
   "kinds": [
    "rest",
    "graphql",
    "odata"
   ]
  },
  "cli": {
   "exists": "unknown"
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "api-json",
    "odata"
   ],
   "import": [
    "api-json"
   ]
  },
  "extensibility": {
   "scripting": [
    "action-sequences"
   ],
   "webhooks": true
  },
  "integrations": {
   "make": "unknown",
   "n8n": "unknown",
   "power_automate": "unknown",
   "zapier": true
  },
  "mcp": {
   "first_party": "unknown",
   "third_party": [],
   "verdict": "unknown"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. TOPdesk has broad APIs and in-product action sequences, so these documented interfaces should be preferred over UI automation.",
   "ui_stack": [
    "web-dom"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": "unknown",
   "languages": [],
   "official": "unknown"
  }
 },
 "name": "TOPdesk",
 "platforms": [
  "web"
 ],
 "related": {
  "alternatives": [
   "servicenow",
   "jira-service-management",
   "freshservice"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "TOPdesk",
 "verdict": {
  "best_path": "api",
  "scores": {
   "api": 8,
   "cli": null,
   "computer_use": null,
   "integrations": null,
   "mcp": null,
   "overall": 8,
   "rpa": null
  },
  "summary": "TOPdesk has a broad, maintained automation surface for both SaaS and on-premises deployments. Its public API catalog covers incidents, changes, assets, operations, services, reservations, visitors, supporting files, access roles, settings, task notifications, knowledge through REST and GraphQL, and an OData feed. Incident and asset APIs provide practical read and write operations, while dedicated API accounts can authenticate with application tokens or OAuth 2.0 integration clients under scoped TOPdesk permissions. In-product Action Sequences can call REST services, and authenticated webhook or scheduled triggers can launch sequences, email, or document generation. TOPdesk also advertises 100+ standard integrations and names Zapier, but this record does not convert that broad catalog claim into scores for unverified connector platforms. No public first-party MCP, SDK, or CLI path was established; those remain unknown. Computer-use viability is unassessed.\n"
 }
}