{
 "categories": [
  "crm",
  "sales",
  "customer-service"
 ],
 "deployment": "hybrid",
 "evidence": [
  {
   "date": "2026-08-16",
   "fact": "homepage",
   "note": "SuperOffice presents its current CRM platform for sales, marketing, service, projects, and mobile work.",
   "source": "https://www.superoffice.com/crm/crm-platform/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "platforms",
   "note": "SuperOffice documents Online Web, Onsite Web, and Windows clients.",
   "source": "https://docs.superoffice.com/en/api/overview/index.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "platforms",
   "note": "SuperOffice documents its current Mobile CRM applications for iOS and Android.",
   "source": "https://docs.superoffice.com/en/mobile/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "license",
   "note": "SuperOffice publishes commercial per-user plans and states that no permanent free plan is available.",
   "source": "https://www.superoffice.com/pricing/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.exists",
   "note": "SuperOffice documents external APIs for online and on-site CRM integrations.",
   "source": "https://docs.superoffice.com/en/api/overview/index.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.kinds",
   "note": "The vendor documents RESTful entity APIs, HTTP RPC agent APIs, and legacy SOAP, with REST recommended for new integrations.",
   "source": "https://docs.superoffice.com/en/api/overview/quickstart.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.auth[0]",
   "note": "SuperOffice Online supports interactive OAuth bearer access, refresh-token impersonation, and non-interactive system-user flows.",
   "source": "https://docs.superoffice.com/en/api/overview/quickstart.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.auth[1]",
   "note": "Non-interactive calls use a SuperOffice ticket plus the application's SO-AppToken.",
   "source": "https://docs.superoffice.com/en/api/overview/quickstart.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.coverage",
   "note": "The vendor describes virtually unlimited data access through NetServer and full CRUD across the CRM, subject to user and application permissions.",
   "source": "https://docs.superoffice.com/en/api/overview/index.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.sdk",
   "note": "SuperOffice publishes .NET proxy assemblies and a JavaScript/TypeScript WebAPI package, plus OpenAPI and WSDL descriptions.",
   "source": "https://docs.superoffice.com/en/api/overview/index.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.sdk.languages",
   "note": "The quick start lists vendor client libraries through NPM and NuGet for JavaScript, TypeScript, and .NET applications.",
   "source": "https://docs.superoffice.com/en/api/overview/quickstart.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.mcp.first_party",
   "note": "SuperOffice's current plan comparison advertises an MCP server that lets external AI platforms securely read and act on CRM data.",
   "source": "https://www.superoffice.com/pricing/compare-plans/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.mcp.first_party",
   "note": "The vendor's current API reference defines the superoffice.ai-mcp site license that enables the MCP feature.",
   "source": "https://docs.superoffice.com/en/api/reference/netserver/core/SuperOffice.License.SoLicenseNames.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.extensibility.scripting",
   "note": "SuperOffice documents CRMScript and NetServer scripting for validation, transformation, data movement, triggers, macros, and custom logic.",
   "source": "https://docs.superoffice.com/en/automation/index.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.extensibility.webhooks",
   "note": "Webhook subscriptions send signed HTTPS events for supported CRM entities, with retry and failure-state behavior.",
   "source": "https://docs.superoffice.com/en/automation/webhook/dev/index.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.data_access.export",
   "note": "REST endpoints return JSON entities and OData-filtered feeds for CRM records and related lists.",
   "source": "https://docs.superoffice.com/en/api/reference/restful/rest/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.data_access.import",
   "note": "REST endpoints create, update, and delete major CRM entities through JSON requests.",
   "source": "https://docs.superoffice.com/en/api/reference/restful/rest/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "verdict.scores.api",
   "note": "The API is broad, documented, maintained, supports interactive and background authentication, SDKs, and webhooks; plan and permission controls remain operational constraints.",
   "source": "https://docs.superoffice.com/en/api/overview/quickstart.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "verdict.scores.mcp",
   "note": "The first-party server is marketed for secure read-and-act CRM access, but public endpoint, tool, lifecycle, and setup documentation is not yet sufficient for a production-grade score.",
   "source": "https://www.superoffice.com/pricing/compare-plans/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "freshness.watch[0].url",
   "note": "Opened and verified as the current SuperOffice API and platform overview.",
   "source": "https://docs.superoffice.com/en/api/overview/index.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "freshness.watch[1].url",
   "note": "Opened and verified as the current plan and MCP capability comparison.",
   "source": "https://www.superoffice.com/pricing/compare-plans/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "freshness.watch[2].url",
   "note": "Opened and verified as the current webhook developer guide.",
   "source": "https://docs.superoffice.com/en/automation/webhook/dev/index.html",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-08-16",
  "volatility": "high",
  "watch": [
   {
    "type": "docs",
    "url": "https://docs.superoffice.com/en/api/overview/index.html"
   },
   {
    "type": "pricing",
    "url": "https://www.superoffice.com/pricing/compare-plans/"
   },
   {
    "type": "docs",
    "url": "https://docs.superoffice.com/en/automation/webhook/dev/index.html"
   }
  ]
 },
 "homepage": "https://www.superoffice.com/crm/crm-platform/",
 "id": "superoffice-crm",
 "license": "commercial",
 "modalities": {
  "agent_docs": {
   "llms_txt": "unknown"
  },
  "api": {
   "auth": [
    "oauth2",
    "soticket"
   ],
   "coverage": "full",
   "docs": "https://docs.superoffice.com/en/api/overview/index.html",
   "exists": true,
   "kinds": [
    "rest",
    "http-rpc",
    "soap"
   ]
  },
  "cli": {
   "exists": "unknown"
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "api-json"
   ],
   "import": [
    "api-json"
   ]
  },
  "extensibility": {
   "scripting": [
    "crmscript",
    "netserver-scripting"
   ],
   "webhooks": true
  },
  "integrations": {
   "make": "unknown",
   "n8n": "unknown",
   "power_automate": "unknown",
   "zapier": "unknown"
  },
  "mcp": {
   "first_party": true,
   "third_party": [],
   "verdict": "official"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. The documented API, webhook, scripting, and official MCP paths are preferred; web and legacy Windows UI automation remain unassessed.",
   "ui_stack": [
    "web-dom",
    "windows-client"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": true,
   "languages": [
    "dotnet",
    "javascript",
    "typescript"
   ],
   "official": true
  }
 },
 "name": "SuperOffice CRM",
 "platforms": [
  "web",
  "windows",
  "ios",
  "android"
 ],
 "related": {
  "alternatives": [
   "salesforce-sales-cloud",
   "microsoft-dynamics-365-sales",
   "hubspot-crm"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "SuperOffice",
 "verdict": {
  "best_path": "api",
  "scores": {
   "api": 8,
   "cli": null,
   "computer_use": null,
   "integrations": null,
   "mcp": 6,
   "overall": 8,
   "rpa": null
  },
  "summary": "SuperOffice CRM has a mature automation surface. Its WebAPI exposes REST entities and HTTP RPC agents for broad CRUD across companies, contacts, people, projects, sales, appointments, service data, lists, and custom fields; SOAP remains available but is planned for retirement. OAuth-based interactive, impersonation, and system-user flows support online automation, while on-site deployments add ticket and Windows options. Webhooks and CRMScript provide event-driven automation. SuperOffice also advertises a first-party MCP capability that lets external AI tools read and act on CRM data, but public tool and endpoint documentation remains limited and access is plan-licensed. Computer-use viability remains unassessed.\n"
 }
}