{
 "categories": [
  "itsm",
  "enterprise"
 ],
 "deployment": "saas",
 "evidence": [
  {
   "date": "2026-08-16",
   "fact": "homepage",
   "note": "ServiceNow presents its current AI, workflow, IT service, customer service, employee, security, and operations platform.",
   "source": "https://www.servicenow.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "license",
   "note": "ServiceNow sells commercial ITSM Foundation, Advanced, and higher enterprise packages through custom quotes and add-on entitlements.",
   "source": "https://www.servicenow.com/products/itsm/pricing.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.exists",
   "note": "ServiceNow maintains public REST API reference documentation across the platform and product families.",
   "source": "https://www.servicenow.com/docs/r/api-reference/rest-apis/api-rest.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.kinds[0]",
   "note": "ServiceNow REST endpoints use standard HTTP verbs, versionable URIs, filtering, paging, related-table dot walking, and JSON or XML payloads.",
   "source": "https://www.servicenow.com/docs/r/api-reference/rest-api-explorer/c_RESTAPI.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.auth[0]",
   "note": "ServiceNow instances issue OAuth 2.0 authorization-code access and refresh tokens for REST resources under the authorizing user's permissions.",
   "source": "https://www.servicenow.com/docs/r/platform-security/authentication/c_OAuthAuthorizationCodeFlow.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.auth[1]",
   "note": "ServiceNow REST endpoints support HTTP basic authentication subject to the calling user's roles and ACLs.",
   "source": "https://www.servicenow.com/docs/r/api-reference/rest-api-explorer/c_RESTAPI.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.auth[2]",
   "note": "ServiceNow supports certificate-based mutual authentication for API access in addition to OAuth and basic authentication.",
   "source": "https://www.servicenow.com/docs/r/api-reference/rest-api-explorer/c_RESTAPI.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.api.coverage",
   "note": "The Australia reference maps extensive server, REST, and client APIs across ServiceNow products, including common table, attachment, import, and aggregate capabilities.",
   "source": "https://www.servicenow.com/docs/r/api-reference/api-product-type.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.sdk",
   "note": "The ServiceNow SDK supports local source development, application metadata, dependencies, builds, installs, and instance synchronization.",
   "source": "https://www.servicenow.com/docs/r/application-development/servicenow-sdk/developing-applications-sdk.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.sdk.languages",
   "note": "The official SDK templates support JavaScript and TypeScript server modules and React applications.",
   "source": "https://www.servicenow.com/docs/r/application-development/servicenow-sdk/servicenow-sdk-cli-commands.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.mcp.first_party",
   "note": "ServiceNow's Australia release includes the MCP Server Console application for governed instance functionality exposed to external MCP clients over OAuth 2.0.",
   "source": "https://www.servicenow.com/docs/r/release-notes/mcp-server-console-rn.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.cli.exists",
   "note": "The now-sdk CLI authenticates to instances and creates, converts, fetches, transforms, builds, installs, and manages local ServiceNow applications.",
   "source": "https://www.servicenow.com/docs/r/application-development/servicenow-sdk/servicenow-sdk-cli-commands.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.extensibility.scripting",
   "note": "Workflow Studio, Integration Hub, reusable actions, subflows, REST integrations, scripts, and SDK applications provide configurable execution across platform and external systems.",
   "source": "https://www.servicenow.com/docs/r/application-development/dev-get-start-integration-hub.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.extensibility.webhooks",
   "note": "Integration Hub can start a flow from an authenticated inbound API call or webhook, while outbound REST messages and webhook actions send JSON to external services.",
   "source": "https://www.servicenow.com/docs/r/integrate-applications/integration-hub/rest-trigger.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.data_access.export",
   "note": "ServiceNow REST interfaces return role- and ACL-filtered platform resources as JSON or XML.",
   "source": "https://www.servicenow.com/docs/r/api-reference/rest-api-explorer/c_RESTAPI.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "modalities.data_access.import",
   "note": "REST Table, Import Set, Attachment, and product APIs accept JSON or XML writes for authorized records and transforms.",
   "source": "https://www.servicenow.com/docs/r/api-reference/rest-api-explorer/c_RESTAPI.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "verdict.scores.api",
   "note": "The platform API is exceptionally broad, versionable, read/write, testable, policy-controlled, and workflow-integrated, with tenant entitlements, roles, ACLs, and product-specific subscriptions as material gates.",
   "source": "https://www.servicenow.com/docs/r/api-reference/api-product-type.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "verdict.scores.mcp",
   "note": "Administrators can expose selected REST APIs, actions, subflows, knowledge graphs, and Now Assist skills with controllable inputs through instance-specific OAuth servers, but licensing, plugin activation, and enterprise setup limit immediate use.",
   "source": "https://www.servicenow.com/docs/r/intelligent-experiences/create-tool-mcp-server.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "verdict.scores.cli",
   "note": "The maintained CLI covers a strong local application lifecycle and CI path with secure instance authentication, but it is developer-focused rather than a general incident and workflow command client.",
   "source": "https://www.servicenow.com/docs/r/application-development/servicenow-sdk/servicenow-sdk-cli-commands.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "freshness.watch[0].url",
   "note": "Opened and verified as the current Australia REST architecture, security, explorer, and behavior documentation.",
   "source": "https://www.servicenow.com/docs/r/api-reference/rest-api-explorer/c_RESTAPI.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "freshness.watch[1].url",
   "note": "Opened and verified as the Australia MCP Server Console release, licensing, quickstart, tool, registry, and observability summary.",
   "source": "https://www.servicenow.com/docs/r/release-notes/mcp-server-console-rn.html",
   "tier": "declared"
  },
  {
   "date": "2026-08-16",
   "fact": "freshness.watch[2].url",
   "note": "Opened and verified as the current ServiceNow SDK CLI command and authentication reference.",
   "source": "https://www.servicenow.com/docs/r/application-development/servicenow-sdk/servicenow-sdk-cli-commands.html",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-08-16",
  "volatility": "high",
  "watch": [
   {
    "type": "docs",
    "url": "https://www.servicenow.com/docs/r/api-reference/rest-api-explorer/c_RESTAPI.html"
   },
   {
    "type": "mcp",
    "url": "https://www.servicenow.com/docs/r/release-notes/mcp-server-console-rn.html"
   },
   {
    "type": "docs",
    "url": "https://www.servicenow.com/docs/r/application-development/servicenow-sdk/servicenow-sdk-cli-commands.html"
   }
  ]
 },
 "homepage": "https://www.servicenow.com/",
 "id": "servicenow",
 "license": "commercial",
 "modalities": {
  "agent_docs": {
   "llms_txt": "unknown"
  },
  "api": {
   "auth": [
    "oauth2",
    "basic",
    "mutual-tls"
   ],
   "coverage": "full",
   "docs": "https://www.servicenow.com/docs/r/api-reference/rest-apis/api-rest.html",
   "exists": true,
   "kinds": [
    "rest"
   ]
  },
  "cli": {
   "exists": true
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "api-json",
    "api-xml"
   ],
   "import": [
    "api-json",
    "api-xml"
   ]
  },
  "extensibility": {
   "scripting": [
    "workflow-studio",
    "integration-hub",
    "scripted-rest-apis",
    "subflows",
    "actions",
    "servicenow-fluent"
   ],
   "webhooks": true
  },
  "integrations": {
   "make": "unknown",
   "n8n": "unknown",
   "power_automate": "unknown",
   "zapier": "unknown"
  },
  "mcp": {
   "first_party": true,
   "third_party": [],
   "verdict": "official"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. ServiceNow's REST APIs, Workflow Studio, Integration Hub, scripts, SDK, CLI, and governed MCP servers provide supported automation paths without browser control.",
   "ui_stack": [
    "web-dom"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": true,
   "languages": [
    "javascript",
    "typescript"
   ],
   "official": true
  }
 },
 "name": "ServiceNow",
 "platforms": [
  "web"
 ],
 "related": {
  "alternatives": [
   "jira-service-management",
   "topdesk",
   "zendesk"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "ServiceNow",
 "verdict": {
  "best_path": "api",
  "scores": {
   "api": 9,
   "cli": 7,
   "computer_use": null,
   "integrations": null,
   "mcp": 8,
   "overall": 9,
   "rpa": null
  },
  "summary": "ServiceNow has a broad enterprise automation platform rather than a single ticket API. Versionable REST interfaces expose table CRUD, attachments, imports, aggregates, service catalogs, CMDB, ITSM, ITOM, security, workflows, analytics, and product-specific resources as JSON or XML. API access inherits roles and ACLs and can be restricted by API policy, network, group, or endpoint. OAuth 2.0 is the preferred delegated path; basic and mutual-certificate authentication are also supported. Workflow Studio, Integration Hub, inbound REST triggers, outbound REST messages, MID Server, scripts, subflows, and actions provide extensive low-code and code-driven execution. The ServiceNow SDK and `now-sdk` CLI support local JavaScript or TypeScript application development, metadata transformation, builds, authentication, installation, and source control, but they are not a full operational ITSM client. The Australia release adds a first-party MCP Server Console. Its Quickstart Server looks up and summarizes incidents and cases, while administrators can expose selected REST APIs, actions, subflows, knowledge graphs, and Now Assist skills as governed OAuth tools at an instance-specific endpoint. Servers can be activated, deactivated, registered, audited, and limited by their explicit tool inputs. MCP Server Console requires a Now Assist application and enterprise configuration; Integration Hub and several capabilities also require separate subscriptions. Computer-use viability is unassessed.\n"
 }
}