{
 "categories": [
  "itsm",
  "helpdesk",
  "public-sector"
 ],
 "deployment": "saas",
 "evidence": [
  {
   "date": "2026-08-30",
   "fact": "homepage",
   "note": "Pureservice presents a Norwegian service desk used across IT, HR, and finance. Homepage volume figures are vendor copy.",
   "source": "https://www.pureservice.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "deployment",
   "note": "Pureservice describes a cloud ITSM/ESM product with data in Norway and Sweden on Azure.",
   "source": "https://pureservice.com/it-servicedesk",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "platforms",
   "note": "The IT service-desk page documents the web product plus a mobile app for iOS and Android.",
   "source": "https://pureservice.com/it-servicedesk",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "license",
   "note": "The API is included in the subscription price. The product is commercial, not a public free desk.",
   "source": "https://pureservice.com/funksjoner/rapporter",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "modalities.api.exists",
   "note": "Pureservice documents an open REST API with no extra charge, plus a workflow builder that can make HTTP calls.",
   "source": "https://pureservice.com/artikler/integrere-med-eksisterende-systemer",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "modalities.api.kinds[0]",
   "note": "The administrator manual describes the interface as a REST API and recommends REST experience.",
   "source": "https://www.manula.com/manuals/pureservice/pureservice-user-manual-with-administrator/1/en/topic/api-keys",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "modalities.api.auth[0]",
   "note": "Administrators create, manage, and optionally expire API keys used to call the API.",
   "source": "https://www.manula.com/manuals/pureservice/pureservice-user-manual-with-administrator/1/en/topic/api-keys",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "modalities.api.coverage",
   "note": "The same page marks the API as beta, supported as-is, and subject to change. The public preview guide at api-docs.pureservice.com did not render a method catalog without JavaScript.",
   "source": "https://www.manula.com/manuals/pureservice/pureservice-user-manual-with-administrator/1/en/topic/api-keys",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "modalities.api.docs",
   "note": "Opened the public preview API guide titled Pureservice API Guide 1.0.0. The collection body did not render without JavaScript.",
   "source": "https://api-docs.pureservice.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "modalities.extensibility.scripting[0]",
   "note": "Custom workflow actions include HTTP POST and PUT, and the docs link back to api-docs.pureservice.com.",
   "source": "https://www.manula.com/manuals/pureservice/pureservice-user-manual-with-administrator/1/en/topic/custom-workflow-action",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "modalities.data_access.export[0]",
   "note": "Pureservice documents using the open API to feed Power BI.",
   "source": "https://pureservice.com/funksjoner/rapporter",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "modalities.integrations.zapier",
   "note": "Zapier's public app directory returned 404 for pureservice on 2026-08-30.",
   "source": "https://zapier.com/apps/pureservice/integrations",
   "tier": "scraped"
  },
  {
   "date": "2026-08-30",
   "fact": "modalities.agent_docs.llms_txt",
   "note": "https://pureservice.com/llms.txt returned 404 on 2026-08-30.",
   "source": "https://pureservice.com/llms.txt",
   "tier": "scraped"
  },
  {
   "date": "2026-08-30",
   "fact": "verdict.scores.api",
   "note": "Documented REST plus API keys and an included-in-price API is a usable production path, but beta/as-is status and an unread method catalog keep it in the useful-with-limits tier.",
   "source": "https://www.manula.com/manuals/pureservice/pureservice-user-manual-with-administrator/1/en/topic/api-keys",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "freshness.watch[0].url",
   "note": "Opened the current public preview API guide.",
   "source": "https://api-docs.pureservice.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "freshness.watch[1].url",
   "note": "Opened and verified as the current API-keys administrator page, including the beta/as-is statement.",
   "source": "https://www.manula.com/manuals/pureservice/pureservice-user-manual-with-administrator/1/en/topic/api-keys",
   "tier": "declared"
  },
  {
   "date": "2026-08-30",
   "fact": "freshness.watch[2].url",
   "note": "Opened and verified as the current integration article covering the API and workflow HTTP calls.",
   "source": "https://pureservice.com/artikler/integrere-med-eksisterende-systemer",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-08-30",
  "volatility": "medium",
  "watch": [
   {
    "type": "docs",
    "url": "https://api-docs.pureservice.com/"
   },
   {
    "type": "docs",
    "url": "https://www.manula.com/manuals/pureservice/pureservice-user-manual-with-administrator/1/en/topic/api-keys"
   },
   {
    "type": "docs",
    "url": "https://pureservice.com/artikler/integrere-med-eksisterende-systemer"
   }
  ]
 },
 "homepage": "https://www.pureservice.com/",
 "id": "pureservice",
 "license": "commercial",
 "modalities": {
  "agent_docs": {
   "llms_txt": false
  },
  "api": {
   "auth": [
    "api-key"
   ],
   "coverage": "unknown",
   "docs": "https://api-docs.pureservice.com/",
   "exists": true,
   "kinds": [
    "rest"
   ]
  },
  "cli": {
   "exists": "unknown"
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "api-json"
   ],
   "import": []
  },
  "extensibility": {
   "scripting": [
    "workflow-builder"
   ],
   "webhooks": "unknown"
  },
  "integrations": {
   "make": "unknown",
   "n8n": "unknown",
   "power_automate": "unknown",
   "zapier": false
  },
  "mcp": {
   "first_party": "unknown",
   "third_party": [],
   "verdict": "unknown"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. The documented REST API and in-product workflow HTTP actions cover ticket automation without browser control.\n",
   "ui_stack": [
    "web-dom",
    "mobile-app"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": "unknown",
   "languages": [],
   "official": "unknown"
  }
 },
 "name": "Pureservice",
 "platforms": [
  "web",
  "ios",
  "android"
 ],
 "related": {
  "alternatives": [
   "topdesk",
   "servicenow"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "Pureservice",
 "verdict": {
  "best_path": "api",
  "scores": {
   "api": 5,
   "cli": null,
   "computer_use": null,
   "integrations": null,
   "mcp": null,
   "overall": 5,
   "rpa": null
  },
  "summary": "Pureservice is automatable today through its REST API and the in-product workflow builder. Pureservice documents API keys in the administrator UI, points integrators at https://api-docs.pureservice.com/, and says the API is included with no extra fee. The same administrator page states the API is beta, supported as-is, and may change. The public API guide opened as a client-rendered preview; this pass did not establish endpoint coverage independently of JavaScript. Custom workflows can send HTTP POST and PUT, including back into the API. Ready integrations include Microsoft 365, Entra ID, Intune, Teams, SMS, Jira, and ServiceNow. Zapier's Pureservice app path returned 404 on 2026-08-30. First-party MCP ownership is not established. Computer-use viability is unassessed. TOPdesk and ServiceNow are outside this record.\n"
 }
}