{
 "categories": [
  "business-intelligence",
  "dashboards"
 ],
 "deployment": "saas",
 "evidence": [
  {
   "date": "2026-09-21",
   "fact": "homepage",
   "note": "Pendo presents product analytics, in-app guidance, and AI add-ons with Base, Core, Ultimate, and Orchestrate plans.",
   "source": "https://www.pendo.io/pricing/",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "license",
   "note": "Pendo publishes Pendo Free (up to 500 monthly active users) plus paid plans sold by MAU volume.",
   "source": "https://www.pendo.io/pricing/",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "modalities.api.exists",
   "note": "Pendo states that an integration key is generated to connect an integration or use public API endpoints.",
   "source": "https://support.pendo.io/hc/en-us/articles/9491198203547-Pendo-integration-keys",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "modalities.api.kinds[0]",
   "note": "Pendo documents POST https://app.pendo.io/api/v1/aggregation with a JSON pipeline body.",
   "source": "https://support.pendo.io/hc/en-us/articles/15309243057819-Analyze-Page-parameters-with-the-API",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "modalities.api.auth[0]",
   "note": "Admins create integration keys under Settings > Integrations > Integration Keys. Keys are shown once and grant subscription-wide API access.",
   "source": "https://support.pendo.io/hc/en-us/articles/9491198203547-Pendo-integration-keys",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "modalities.api.coverage",
   "note": "API access is included in the Pendo contract. The opened article documents the aggregations endpoint for PageEvents, including CSV responses.",
   "source": "https://support.pendo.io/hc/en-us/articles/15309243057819-Analyze-Page-parameters-with-the-API",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "modalities.mcp.first_party",
   "note": "Pendo hosts a remote MCP with OAuth or service accounts over Streamable HTTP (SSE fallback). Read tools are default; write tools are admin opt-in. Page last updated 2026-09-15.",
   "source": "https://support.pendo.io/hc/en-us/articles/51020341547419-Overview-of-the-Pendo-MCP-server",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "modalities.data_access.export[0]",
   "note": "Aggregation responses are documented as JSON objects with a results array.",
   "source": "https://support.pendo.io/hc/en-us/articles/15309243057819-Analyze-Page-parameters-with-the-API",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "modalities.data_access.export[1]",
   "note": "Setting response.mimeType to text/csv downloads aggregation results as CSV.",
   "source": "https://support.pendo.io/hc/en-us/articles/15309243057819-Analyze-Page-parameters-with-the-API",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "verdict.scores.api",
   "note": "The aggregations API is a documented read/query path with an integration key. Contract gating and the narrow opened surface keep the score at useful-with-limits.",
   "source": "https://support.pendo.io/hc/en-us/articles/15309243057819-Analyze-Page-parameters-with-the-API",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "verdict.scores.mcp",
   "note": "Official regional remote MCP with OAuth and service-account paths covers analytics, guides, and optional writes. Admin enablement and regional isolation keep it at 7.",
   "source": "https://support.pendo.io/hc/en-us/articles/41102236924955-Connect-to-the-Pendo-MCP-server",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "freshness.watch[0].url",
   "note": "Opened and verified as Pendo's current MCP overview, including OAuth, service accounts, and read/write toggles.",
   "source": "https://support.pendo.io/hc/en-us/articles/51020341547419-Overview-of-the-Pendo-MCP-server",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "freshness.watch[1].url",
   "note": "Opened and verified as the current regional MCP URL and client-setup page.",
   "source": "https://support.pendo.io/hc/en-us/articles/41102236924955-Connect-to-the-Pendo-MCP-server",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "freshness.watch[2].url",
   "note": "Opened and verified as the current service-account OAuth client-credentials flow for MCP only.",
   "source": "https://support.pendo.io/hc/en-us/articles/50293561169435-Authenticate-to-the-Pendo-MCP-server-with-a-service-account",
   "tier": "declared"
  },
  {
   "date": "2026-09-21",
   "fact": "freshness.watch[3].url",
   "note": "Opened and verified as the current integration-key page for public API access.",
   "source": "https://support.pendo.io/hc/en-us/articles/9491198203547-Pendo-integration-keys",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-09-21",
  "volatility": "high",
  "watch": [
   {
    "type": "mcp",
    "url": "https://support.pendo.io/hc/en-us/articles/51020341547419-Overview-of-the-Pendo-MCP-server"
   },
   {
    "type": "mcp",
    "url": "https://support.pendo.io/hc/en-us/articles/41102236924955-Connect-to-the-Pendo-MCP-server"
   },
   {
    "type": "docs",
    "url": "https://support.pendo.io/hc/en-us/articles/50293561169435-Authenticate-to-the-Pendo-MCP-server-with-a-service-account"
   },
   {
    "type": "docs",
    "url": "https://support.pendo.io/hc/en-us/articles/9491198203547-Pendo-integration-keys"
   }
  ]
 },
 "homepage": "https://www.pendo.io/",
 "id": "pendo",
 "license": "freemium",
 "modalities": {
  "agent_docs": {
   "llms_txt": "unknown"
  },
  "api": {
   "auth": [
    "integration-key"
   ],
   "coverage": "partial",
   "docs": "https://support.pendo.io/hc/en-us/articles/9491198203547-Pendo-integration-keys",
   "exists": true,
   "kinds": [
    "rest"
   ]
  },
  "cli": {
   "exists": "unknown"
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "json",
    "csv"
   ],
   "import": []
  },
  "extensibility": {
   "scripting": [],
   "webhooks": "unknown"
  },
  "integrations": {
   "make": "unknown",
   "n8n": "unknown",
   "power_automate": "unknown",
   "zapier": "unknown"
  },
  "mcp": {
   "first_party": true,
   "third_party": [],
   "verdict": "official"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. Pendo's aggregation API and remote MCP cover product analytics and guides without browser control. This record is not Amplitude, Mixpanel, PostHog, or Fullstory, and it is not Pendo Leo.\n",
   "ui_stack": [
    "web-dom"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": "unknown",
   "languages": [],
   "official": "unknown"
  }
 },
 "name": "Pendo",
 "platforms": [
  "web"
 ],
 "related": {
  "alternatives": [
   "amplitude",
   "mixpanel",
   "posthog",
   "fullstory"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "Pendo",
 "verdict": {
  "best_path": "mcp",
  "scores": {
   "api": 6,
   "cli": null,
   "computer_use": null,
   "integrations": null,
   "mcp": 7,
   "overall": 7,
   "rpa": null
  },
  "summary": "Pendo is automatable today through a first-party remote MCP. This record is Pendo product analytics and in-app guidance (visitors, accounts, Pages, Features, Track Events, segments, guides, surveys, ideas, and Orchestrate journeys), including the remote MCP. It is not Amplitude, Mixpanel, PostHog, Fullstory, or Pendo Leo. A subscription admin enables read-only tools, and optionally write tools, under Settings > Subscription settings > AI access. Interactive clients use OAuth over Streamable HTTP with SSE fallback. Regional URLs are app.pendo.io, us1.app.pendo.io, app.eu.pendo.io, app.jpn.pendo.io, and app.au.pendo.io under /mcp/v0/shttp. Service accounts use OAuth client credentials against the matching regional /oauth/v1/token and work only with MCP, not other Pendo APIs; they require the API package on the subscription. Write tools and Command Center tools are opt-in. The public REST path uses an admin-created integration key in x-pendo-integration-key. Help documents POST https://app.pendo.io/api/v1/aggregation for PageEvents and CSV responses. API access is contract-gated. Connector catalogs were not opened. Computer-use viability is unassessed. MCP scores 7 and is the best path. API scores 6 because aggregation is useful but contract-gated and narrower than the MCP tool set.\n"
 }
}