{
 "categories": [
  "observability",
  "developer-tools",
  "itsm"
 ],
 "deployment": "saas",
 "evidence": [
  {
   "date": "2026-08-28",
   "fact": "homepage",
   "note": "PagerDuty presents a hosted incident-response and operations platform.",
   "source": "https://www.pagerduty.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "license",
   "note": "PagerDuty presents a commercial product. A lasting free-tier claim was not established from the opened homepage.",
   "source": "https://www.pagerduty.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.api.exists",
   "note": "PagerDuty support documentation for the MCP server establishes that a REST API exists and is reachable with a user API key or OAuth. Dedicated developer.pagerduty.com REST pages returned empty bodies in this review.",
   "source": "https://support.pagerduty.com/main/docs/pagerduty-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.api.kinds[0]",
   "note": "The support documentation refers to PagerDuty's REST API as the underlying machine interface used with API keys and OAuth.",
   "source": "https://support.pagerduty.com/main/docs/pagerduty-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.api.auth[0]",
   "note": "PagerDuty documents user API-key authentication using an Authorization Token token= header.",
   "source": "https://support.pagerduty.com/main/docs/pagerduty-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.api.auth[1]",
   "note": "PagerDuty documents OAuth as an authentication method alongside API keys.",
   "source": "https://support.pagerduty.com/main/docs/pagerduty-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.api.coverage",
   "note": "A REST API is established, but the public REST reference was not readable in this review, so coverage is only partially documented here.",
   "source": "https://support.pagerduty.com/main/docs/pagerduty-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.mcp.first_party",
   "note": "PagerDuty documents official hosted MCP at mcp.pagerduty.com/mcp and mcp.eu.pagerduty.com/mcp, plus a local uvx pagerduty-mcp install.",
   "source": "https://support.pagerduty.com/main/docs/pagerduty-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.integrations.n8n",
   "note": "n8n publishes a PagerDuty integration listing.",
   "source": "https://n8n.io/integrations/pagerduty/",
   "tier": "scraped"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.extensibility.webhooks",
   "note": "MCP documentation includes webhook subscription tools.",
   "source": "https://support.pagerduty.com/main/docs/pagerduty-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.data_access.export[0]",
   "note": "The official MCP tools overview describes JSON tool results across incident and service domains.",
   "source": "https://raw.githubusercontent.com/PagerDuty/pagerduty-mcp-server/main/docs/tools/overview.md",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.data_access.import[0]",
   "note": "Write tools accept structured JSON arguments. Write tools are flag-gated.",
   "source": "https://raw.githubusercontent.com/PagerDuty/pagerduty-mcp-server/main/docs/tools/overview.md",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "verdict.scores.api",
   "note": "A REST API with API-key and OAuth auth is established, but the public REST reference returned empty bodies, so the path is useful with material documentation limits.",
   "source": "https://support.pagerduty.com/main/docs/pagerduty-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "verdict.scores.mcp",
   "note": "The official server documents 63 read and 40 write tools across 19 domains. Write tools are flag-gated and Advanced Permissions are required, which keeps it below unusual completeness.",
   "source": "https://raw.githubusercontent.com/PagerDuty/pagerduty-mcp-server/main/docs/tools/overview.md",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "freshness.watch[0].url",
   "note": "Opened and verified as PagerDuty's current official MCP support article, including hosted URLs, local uvx install, and Advanced Permissions.",
   "source": "https://support.pagerduty.com/main/docs/pagerduty-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "freshness.watch[1].url",
   "note": "Opened the PagerDuty/pagerduty-mcp-server repository page.",
   "source": "https://github.com/PagerDuty/pagerduty-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "freshness.watch[2].url",
   "note": "Opened the official MCP README, including hosted endpoints and the enable-write-tools flag.",
   "source": "https://raw.githubusercontent.com/PagerDuty/pagerduty-mcp-server/main/README.md",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "freshness.watch[3].url",
   "note": "Opened the official MCP tools overview listing 103 tools across 19 domains.",
   "source": "https://raw.githubusercontent.com/PagerDuty/pagerduty-mcp-server/main/docs/tools/overview.md",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-08-28",
  "volatility": "high",
  "watch": [
   {
    "type": "mcp",
    "url": "https://support.pagerduty.com/main/docs/pagerduty-mcp-server"
   },
   {
    "type": "repo",
    "url": "https://github.com/PagerDuty/pagerduty-mcp-server"
   },
   {
    "type": "docs",
    "url": "https://raw.githubusercontent.com/PagerDuty/pagerduty-mcp-server/main/README.md"
   },
   {
    "type": "docs",
    "url": "https://raw.githubusercontent.com/PagerDuty/pagerduty-mcp-server/main/docs/tools/overview.md"
   }
  ]
 },
 "homepage": "https://www.pagerduty.com/",
 "id": "pagerduty",
 "license": "commercial",
 "modalities": {
  "agent_docs": {
   "llms_txt": "unknown"
  },
  "api": {
   "auth": [
    "api-key",
    "oauth2"
   ],
   "coverage": "partial",
   "docs": "https://support.pagerduty.com/main/docs/pagerduty-mcp-server",
   "exists": true,
   "kinds": [
    "rest"
   ]
  },
  "cli": {
   "exists": "unknown"
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "json"
   ],
   "import": [
    "json"
   ]
  },
  "extensibility": {
   "scripting": [],
   "webhooks": true
  },
  "integrations": {
   "make": "unknown",
   "n8n": true,
   "power_automate": "unknown",
   "zapier": "unknown"
  },
  "mcp": {
   "first_party": true,
   "third_party": [],
   "verdict": "official"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. PagerDuty's official MCP server and REST API key or OAuth access cover practical incident automation without browser control.\n",
   "ui_stack": [
    "web-dom"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": "unknown",
   "languages": [],
   "official": "unknown"
  }
 },
 "name": "PagerDuty",
 "platforms": [
  "web"
 ],
 "related": {
  "alternatives": [
   "servicenow",
   "sentry"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "PagerDuty",
 "verdict": {
  "best_path": "mcp",
  "scores": {
   "api": 6,
   "cli": null,
   "computer_use": null,
   "integrations": null,
   "mcp": 8,
   "overall": 8,
   "rpa": null
  },
  "summary": "PagerDuty is automatable today through a first-party MCP server. A REST API exists and authenticates with a user API key (Authorization Token token=) or OAuth. During this review, developer.pagerduty.com REST and authentication pages returned empty bodies, so the API contract is only partially established and API scores 6. Official hosted MCP is at https://mcp.pagerduty.com/mcp (EU https://mcp.eu.pagerduty.com/mcp). Local install is uvx pagerduty-mcp. The server documents 63 read tools and 40 write tools across 19 domains (103 tools total). Write tools require an enable-write-tools flag. Advanced Permissions are required. Dynamic Client Registration is not supported. MCP documents webhook subscription tools. This record excludes Statuspage and Process Automation. Official SDK and CLI coverage were not established. n8n publishes a PagerDuty node. Zapier, Make, and Power Automate listings were not opened. Computer-use viability is unassessed. MCP scores 8 and is the best path because it is the fully opened first-party machine surface.\n"
 }
}