{
 "categories": [
  "customer-support",
  "customer-service",
  "helpdesk"
 ],
 "deployment": "saas",
 "evidence": [
  {
   "date": "2026-08-28",
   "fact": "homepage",
   "note": "Intercom presents a hosted customer messaging and helpdesk platform. Public pricing starts at $29 per seat plus Fin outcomes, with a 14-day trial.",
   "source": "https://www.intercom.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "license",
   "note": "Intercom publishes commercial seat pricing and a time-boxed trial, not a lasting free product tier.",
   "source": "https://www.intercom.com/",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.api.exists",
   "note": "Intercom documents a public REST API for contacts, conversations, articles, and related objects.",
   "source": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.api.kinds[0]",
   "note": "The documented public interface is a REST API on regional hosts including api.intercom.io, api.eu.intercom.com, and api.au.intercom.com.",
   "source": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.api.auth[0]",
   "note": "Intercom documents access-token authentication for the REST API.",
   "source": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io/authentication",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.api.auth[1]",
   "note": "Intercom documents OAuth as a REST API authentication method.",
   "source": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io/authentication",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.api.coverage",
   "note": "The REST API covers contacts, conversations, and articles. It is the developer control plane, not every Inbox UI action or the Fin product.",
   "source": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.mcp.first_party",
   "note": "Intercom documents official MCP endpoints at mcp.intercom.com/mcp and mcp.eu.intercom.com/mcp, with 13 tools. AU is not supported.",
   "source": "https://developers.intercom.com/docs/guides/mcp",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.integrations.n8n",
   "note": "n8n publishes an Intercom integration listing.",
   "source": "https://n8n.io/integrations/intercom/",
   "tier": "scraped"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.data_access.export[0]",
   "note": "REST API responses are JSON.",
   "source": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "modalities.data_access.import[0]",
   "note": "REST API accepts JSON request bodies.",
   "source": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "verdict.scores.api",
   "note": "The REST API is documented, regional, and read/write for core helpdesk objects with access-token and OAuth auth. It is a broad production path rather than unusual completeness.",
   "source": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "verdict.scores.mcp",
   "note": "The official server has a useful 13-tool surface but no AU region and narrower coverage than REST, so it is official and gated rather than complete.",
   "source": "https://developers.intercom.com/docs/guides/mcp",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "freshness.watch[0].url",
   "note": "Opened and verified as Intercom's current first-party MCP guide, including US/EU endpoints, AU exclusion, and the 13-tool list.",
   "source": "https://developers.intercom.com/docs/guides/mcp",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "freshness.watch[1].url",
   "note": "Opened and verified as Intercom's current REST API reference.",
   "source": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "freshness.watch[2].url",
   "note": "Opened and verified as Intercom's current REST API authentication page.",
   "source": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io/authentication",
   "tier": "declared"
  },
  {
   "date": "2026-08-28",
   "fact": "freshness.watch[3].url",
   "note": "Opened and verified as Intercom's current public homepage, including commercial pricing and trial copy.",
   "source": "https://www.intercom.com/",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-08-28",
  "volatility": "high",
  "watch": [
   {
    "type": "mcp",
    "url": "https://developers.intercom.com/docs/guides/mcp"
   },
   {
    "type": "docs",
    "url": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io"
   },
   {
    "type": "docs",
    "url": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io/authentication"
   },
   {
    "type": "docs",
    "url": "https://www.intercom.com/"
   }
  ]
 },
 "homepage": "https://www.intercom.com/",
 "id": "intercom",
 "license": "commercial",
 "modalities": {
  "agent_docs": {
   "llms_txt": "unknown"
  },
  "api": {
   "auth": [
    "access-token",
    "oauth2"
   ],
   "coverage": "partial",
   "docs": "https://developers.intercom.com/docs/references/rest-api/api.intercom.io",
   "exists": true,
   "kinds": [
    "rest"
   ]
  },
  "cli": {
   "exists": "unknown"
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "json"
   ],
   "import": [
    "json"
   ]
  },
  "extensibility": {
   "scripting": [],
   "webhooks": "unknown"
  },
  "integrations": {
   "make": "unknown",
   "n8n": true,
   "power_automate": "unknown",
   "zapier": "unknown"
  },
  "mcp": {
   "first_party": true,
   "third_party": [],
   "verdict": "official"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. Intercom's REST API and official MCP server cover practical conversation, contact, and article automation without browser control.\n",
   "ui_stack": [
    "web-dom"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": "unknown",
   "languages": [],
   "official": "unknown"
  }
 },
 "name": "Intercom",
 "platforms": [
  "web"
 ],
 "related": {
  "alternatives": [
   "zendesk",
   "topdesk"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "Intercom",
 "verdict": {
  "best_path": "api",
  "scores": {
   "api": 8,
   "cli": null,
   "computer_use": null,
   "integrations": null,
   "mcp": 7,
   "overall": 8,
   "rpa": null
  },
  "summary": "Intercom is automatable today through a regional REST API and a first-party MCP server. The REST API uses regional hosts (api.intercom.io, api.eu.intercom.com, api.au.intercom.com) and authenticates with an access token or OAuth. It covers contacts, conversations, articles, and related objects. Official MCP is at https://mcp.intercom.com/mcp (US) and https://mcp.eu.intercom.com/mcp (EU). AU is not supported. The server documents 13 tools with scopes for read users/companies, read conversations, and read/write articles. MCP is first-party but narrower than the full REST API and region-limited. This record excludes Fin as a standalone product. Public homepage pricing starts at $29 per seat plus Fin outcomes, with a 14-day trial. Official SDK and CLI coverage were not established from the opened pages. n8n publishes an Intercom node. Zapier, Make, and Power Automate listings were not opened. Computer-use viability is unassessed. API scores 8 and is the best path because MCP is a fixed 13-tool surface with no AU support.\n"
 }
}