{
 "categories": [
  "customer-support",
  "helpdesk",
  "commerce"
 ],
 "deployment": "saas",
 "evidence": [
  {
   "date": "2026-09-23",
   "fact": "homepage",
   "note": "https://www.gorgias.com/llms.txt identifies Gorgias as the ecommerce helpdesk and links product pages including the helpdesk.",
   "source": "https://www.gorgias.com/llms.txt",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "license",
   "note": "Starter is $40 per month, billed monthly, with a free trial and no credit card required. The page does not describe a permanent free helpdesk plan.",
   "source": "https://www.gorgias.com/pricing",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "deployment",
   "note": "API examples call https://your-customer-account.gorgias.com/api/account. Keys are created in the Gorgias settings UI.",
   "source": "https://developers.gorgias.com/docs/access-tokens-api-keys",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "platforms",
   "note": "The MCP article describes the account URL as your-brand.gorgias.com and sign-in through the browser.",
   "source": "https://docs.gorgias.com/en-US/connect-your-ai-assistant-to-the-gorgias-mcp-6310546",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.exists",
   "note": "Gorgias documents a REST API with resource-oriented URLs, JSON bodies, and standard HTTP verbs.",
   "source": "https://developers.gorgias.com/reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.kinds[0]",
   "note": "The introduction says the API is structured with REST in mind and returns JSON-encoded responses.",
   "source": "https://developers.gorgias.com/reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.auth[0]",
   "note": "Private apps use HTTP Basic. The username is the account email and the password is an API key from Settings, REST API. The key inherits that user's permissions.",
   "source": "https://developers.gorgias.com/docs/access-tokens-api-keys",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.auth[1]",
   "note": "Public apps must use OAuth 2.0. Calls send Authorization Bearer with the access token. Tokens expire. The offline scope is how an app gets a refresh token.",
   "source": "https://developers.gorgias.com/docs/oauth2-bearer-token",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.coverage",
   "note": "API-key calls are limited to 40 requests per 20 seconds, OAuth2 apps to 80 per 20 seconds, and Enterprise to the same counts in a 10-second window.",
   "source": "https://developers.gorgias.com/reference/limitations",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.coverage",
   "note": "The introduction says resources that are not in the documentation should be treated as non-existing. They are reserved for internal use and can change without notice.",
   "source": "https://developers.gorgias.com/reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.docs",
   "note": "Opened as the current REST API introduction.",
   "source": "https://developers.gorgias.com/reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.mcp.first_party",
   "note": "Gorgias documents its own remote MCP at https://mcp.gorgias.com/mcp on all Helpdesk plans. Auth is Gorgias sign-in after the subdomain is entered.",
   "source": "https://docs.gorgias.com/en-US/connect-your-ai-assistant-to-the-gorgias-mcp-6310546",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.mcp.verdict",
   "note": "The MCP article is Gorgias help. It says the MCP is in beta and some features may not work as expected.",
   "source": "https://docs.gorgias.com/en-US/connect-your-ai-assistant-to-the-gorgias-mcp-6310546",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.data_access.export[0]",
   "note": "The introduction says the API returns JSON-encoded responses.",
   "source": "https://developers.gorgias.com/reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.data_access.import[0]",
   "note": "The introduction says the API accepts JSON-encoded request bodies.",
   "source": "https://developers.gorgias.com/reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.agent_docs.llms_txt",
   "note": "https://www.gorgias.com/llms.txt is a first-party Gorgias product index. https://developers.gorgias.com/llms.txt is the developer-portal index.",
   "source": "https://www.gorgias.com/llms.txt",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "verdict.scores.api",
   "note": "Documented REST with Basic and OAuth2, JSON, and published leaky-bucket limits. Role-inherited keys and the private-versus-public split keep the API score at 7.",
   "source": "https://developers.gorgias.com/reference/limitations",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "verdict.scores.mcp",
   "note": "Official hosted MCP on every Helpdesk plan, with described ticket and settings actions, still marked beta. Score 6 as a limited vendor preview.",
   "source": "https://docs.gorgias.com/en-US/connect-your-ai-assistant-to-the-gorgias-mcp-6310546",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "freshness.watch[0].url",
   "note": "Opened as the current Gorgias MCP help article, including the beta note, URL, and plan availability.",
   "source": "https://docs.gorgias.com/en-US/connect-your-ai-assistant-to-the-gorgias-mcp-6310546",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "freshness.watch[1].url",
   "note": "Opened as the current REST introduction.",
   "source": "https://developers.gorgias.com/reference/introduction",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "freshness.watch[2].url",
   "note": "Opened as the current authentication overview naming API-key and OAuth2 methods.",
   "source": "https://developers.gorgias.com/reference/authentication",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "freshness.watch[3].url",
   "note": "Opened as the current rate-limit page.",
   "source": "https://developers.gorgias.com/reference/limitations",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-09-23",
  "volatility": "high",
  "watch": [
   {
    "type": "mcp",
    "url": "https://docs.gorgias.com/en-US/connect-your-ai-assistant-to-the-gorgias-mcp-6310546"
   },
   {
    "type": "docs",
    "url": "https://developers.gorgias.com/reference/introduction"
   },
   {
    "type": "docs",
    "url": "https://developers.gorgias.com/reference/authentication"
   },
   {
    "type": "docs",
    "url": "https://developers.gorgias.com/reference/limitations"
   }
  ]
 },
 "homepage": "https://www.gorgias.com/",
 "id": "gorgias",
 "license": "commercial",
 "modalities": {
  "agent_docs": {
   "llms_txt": true
  },
  "api": {
   "auth": [
    "basic",
    "oauth2"
   ],
   "coverage": "partial",
   "docs": "https://developers.gorgias.com/reference/introduction",
   "exists": true,
   "kinds": [
    "rest"
   ]
  },
  "cli": {
   "exists": "unknown"
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "json"
   ],
   "import": [
    "json"
   ]
  },
  "extensibility": {
   "scripting": [],
   "webhooks": "unknown"
  },
  "integrations": {
   "make": "unknown",
   "n8n": "unknown",
   "power_automate": "unknown",
   "zapier": "unknown"
  },
  "mcp": {
   "first_party": true,
   "third_party": [],
   "verdict": "official"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. Gorgias documents a REST API and a hosted MCP server for helpdesk reads and writes without browser control of the helpdesk.\n",
   "ui_stack": [
    "web-dom"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": "unknown",
   "languages": [],
   "official": "unknown"
  }
 },
 "name": "Gorgias",
 "platforms": [
  "web"
 ],
 "related": {
  "alternatives": [
   "zendesk",
   "freshdesk",
   "intercom",
   "front",
   "help-scout",
   "dixa"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "Gorgias",
 "verdict": {
  "best_path": "api",
  "scores": {
   "api": 7,
   "cli": null,
   "computer_use": null,
   "integrations": null,
   "mcp": 6,
   "overall": 7,
   "rpa": null
  },
  "summary": "Gorgias is automatable today through its REST API. This record is the Gorgias ecommerce helpdesk (tickets, customers, macros, rules, help center, and AI Agent settings). It is not Zendesk, Help Scout, or Dixa. The API uses resource-oriented HTTPS URLs on https://{domain}.gorgias.com, accepts JSON request bodies, and returns JSON. Private apps authenticate with HTTP Basic: the username is the account email and the password is an API key created under Settings, REST API. The key has the same permissions as that user. Public apps must use OAuth 2.0 bearer access tokens. Access tokens expire; the offline scope is how an app obtains a refresh token. API-key integrations are limited to 40 requests in a 20-second window. OAuth2 apps are limited to 80 requests in a 20-second window. Enterprise uses the same counts in a 10-second window. The API introduction says resources that are not in the documentation are reserved for internal use. Gorgias also hosts an MCP server at https://mcp.gorgias.com/mcp, available on all Helpdesk plans. The user enters the Gorgias subdomain and signs in. Actions follow the user's Gorgias role. The help article says the MCP is in beta and some features may not work as expected. It describes ticket replies, internal notes, ticket fields, rules, help center articles, analytics, and AI Agent settings. A brand-specific URL can add gorgias_subdomain as a query parameter. Starter is $40 per month with a free trial and no credit card required. A permanent free plan was not established. https://www.gorgias.com/llms.txt is a first-party product index, and https://developers.gorgias.com/llms.txt is the developer-portal index. Official language SDKs, a product CLI, and connector catalogs were not established. Computer-use viability is unassessed. API scores 7 and is the best path because it is the documented REST contract. MCP scores 6 because it is an official beta.\n"
 }
}