{
 "categories": [
  "sales",
  "crm",
  "communications"
 ],
 "deployment": "saas",
 "evidence": [
  {
   "date": "2026-09-17",
   "fact": "homepage",
   "note": "Gong presents a commercial Revenue AI OS that captures customer interactions and automates follow-up, forecast, and enablement work.",
   "source": "https://www.gong.io/",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "license",
   "note": "The homepage markets Gong as enterprise Revenue AI with demo and sales calls to action, not a free self-serve product.",
   "source": "https://www.gong.io/",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "modalities.api.exists",
   "note": "Gong documents Gong API V2 for retrieving calls, users, stats, settings, and libraries, uploading call recordings, deleting privacy data, and uploading CRM data.",
   "source": "https://help.gong.io/apidocs",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "modalities.api.kinds[0]",
   "note": "The public API is HTTP REST with JSON payloads, cursor pagination, and a per-customer base URL.",
   "source": "https://help.gong.io/apidocs",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "modalities.api.auth[0]",
   "note": "A tech admin creates an Access Key and Access Key Secret on the Gong API page and sends Authorization: Basic Base64(accessKey:accessKeySecret).",
   "source": "https://help.gong.io/apidocs",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "modalities.api.auth[1]",
   "note": "Gong documents OAuth 2.0 authorization-code flow. Tokens are company-level, default to 1 day, and must be sent as Authorization: Bearer against api_base_url_for_customer. Updated 2026-09-15.",
   "source": "https://help.gong.io/docs/create-an-app-for-gong",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "modalities.api.coverage",
   "note": "Documented surfaces include calls, users, stats, settings, libraries, data privacy, CRM upload, plus rate limits of 3 calls per second and 10,000 per day. Coverage is broad for conversation data and not claimed as the entire Gong UI.",
   "source": "https://help.gong.io/apidocs",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "modalities.api.docs",
   "note": "Opened as Gong's current public API V2 introduction, including authentication and limits.",
   "source": "https://help.gong.io/apidocs",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "modalities.mcp.first_party",
   "note": "Gong documents a first-party MCP server, published 2026-08-27, with ask_account, ask_deal, and generate_brief. Available on any Gong plan for tech admins.",
   "source": "https://help.gong.io/docs/about-gong-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "modalities.data_access.export[0]",
   "note": "Retrieve-call and user endpoints return JSON. The calls API can include metadata, parties, media URLs, and content analysis.",
   "source": "https://help.gong.io/apidocs",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "modalities.data_access.import[0]",
   "note": "Gong documents uploading new or updated call recordings and uploading CRM entities into Gong.",
   "source": "https://help.gong.io/apidocs",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "modalities.agent_docs.llms_txt",
   "note": "Gong publishes a help-center documentation index at help.gong.io/llms.txt.",
   "source": "https://help.gong.io/llms.txt",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "verdict.scores.api",
   "note": "Documented REST v2 with Basic keys or company OAuth, call upload, and CRM ingest. Tech-admin setup, 3/s and 10k/day limits, and no user-level OAuth keep the path at 7.",
   "source": "https://help.gong.io/apidocs",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "verdict.scores.mcp",
   "note": "Official MCP is insight-only and read-only, with three tools and no raw transcripts. Paid-seat, credit, and collaborator exclusions keep it in the limited official tier.",
   "source": "https://help.gong.io/docs/about-gong-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "freshness.watch[0].url",
   "note": "Opened and verified as Gong's current MCP overview, including the three tools, read-only behavior, and personal versus shared access.",
   "source": "https://help.gong.io/docs/about-gong-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "freshness.watch[1].url",
   "note": "Opened and verified as the current MCP integration setup, including https://mcp.gong.io/mcp, paid-seat and credit requirements, collaborator exclusion, manual versus automatic registration, and personal versus shared authorization context.",
   "source": "https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "freshness.watch[2].url",
   "note": "Opened and verified as the 2026-09-16 Claude, ChatGPT, and Copilot connector guide, including client plan gates and the same three tools.",
   "source": "https://help.gong.io/docs/enable-supported-ai-tools-for-gong",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "freshness.watch[3].url",
   "note": "Opened and verified as the current Gong API V2 introduction.",
   "source": "https://help.gong.io/apidocs",
   "tier": "declared"
  },
  {
   "date": "2026-09-17",
   "fact": "freshness.watch[4].url",
   "note": "Opened and verified as the current Gong OAuth app guide, updated 2026-09-15, including company-level tokens and per-customer API hosts.",
   "source": "https://help.gong.io/docs/create-an-app-for-gong",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-09-17",
  "volatility": "high",
  "watch": [
   {
    "type": "mcp",
    "url": "https://help.gong.io/docs/about-gong-mcp-server"
   },
   {
    "type": "mcp",
    "url": "https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server"
   },
   {
    "type": "mcp",
    "url": "https://help.gong.io/docs/enable-supported-ai-tools-for-gong"
   },
   {
    "type": "docs",
    "url": "https://help.gong.io/apidocs"
   },
   {
    "type": "docs",
    "url": "https://help.gong.io/docs/create-an-app-for-gong"
   }
  ]
 },
 "homepage": "https://www.gong.io/",
 "id": "gong",
 "license": "commercial",
 "modalities": {
  "agent_docs": {
   "llms_txt": true
  },
  "api": {
   "auth": [
    "basic-access-key",
    "oauth2"
   ],
   "coverage": "partial",
   "docs": "https://help.gong.io/apidocs",
   "exists": true,
   "kinds": [
    "rest"
   ]
  },
  "cli": {
   "exists": "unknown"
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "json"
   ],
   "import": [
    "json"
   ]
  },
  "extensibility": {
   "scripting": [],
   "webhooks": "unknown"
  },
  "integrations": {
   "make": "unknown",
   "n8n": "unknown",
   "power_automate": "unknown",
   "zapier": "unknown"
  },
  "mcp": {
   "first_party": true,
   "third_party": [],
   "verdict": "official"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. Gong API v2 and the hosted MCP server cover call, user, and insight automation without browser control.\n",
   "ui_stack": [
    "web-dom"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": "unknown",
   "languages": [],
   "official": "unknown"
  }
 },
 "name": "Gong",
 "platforms": [
  "web"
 ],
 "related": {
  "alternatives": [
   "salesforce-sales-cloud",
   "zoom",
   "hubspot"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "Gong",
 "verdict": {
  "best_path": "api",
  "scores": {
   "api": 7,
   "cli": null,
   "computer_use": null,
   "integrations": null,
   "mcp": 6,
   "overall": 7,
   "rpa": null
  },
  "summary": "Gong is automatable today through Gong API v2, not through MCP if the job needs raw transcripts or writes. A tech admin creates an Access Key and Access Key Secret and sends Authorization: Basic, or runs company- level OAuth (Gong does not support user-level OAuth) at https://app.gong.io/oauth2/authorize and https://app.gong.io/oauth2/generate-customer-token, then calls the customer-specific api_base_url_for_customer. Default limits are 3 calls per second and 10,000 per day. Documented resources include calls (list, upload, media), users, stats, settings, libraries, data-privacy deletes, CRM upload, auditing, permissions, and Engage flows. A first- party MCP at https://mcp.gong.io/mcp is available on any Gong plan after a tech admin creates an MCP integration. Declared tools are ask_account, ask_deal, and generate_brief. The server is read-only, returns AI-generated insights rather than transcripts or activity lists, excludes private calls, and requires a paid Gong seat plus Gong credits. Collaborators cannot connect. Each integration is personal access (the authorizing user's Gong data) or shared access (organization-wide); that choice cannot be changed after save. This record excludes Salesforce Sales Cloud, Zoom, and Chorus as standalone products. Computer-use viability is unassessed. API scores 7 and is the best path because MCP coverage is insight-only.\n"
 }
}