{
 "categories": [
  "itsm",
  "public-sector"
 ],
 "deployment": "hybrid",
 "evidence": [
  {
   "date": "2026-09-24",
   "fact": "homepage",
   "note": "The Open API page is published by Matrix42 Professional and links the Matrix42 homepage at https://www.matrix42.com/.",
   "source": "https://docs.efecte.com/efecte-integrations/open-api",
   "tier": "declared"
  },
  {
   "date": "2026-09-24",
   "fact": "license",
   "note": "Activation requires a REST API license from Efecte and the External API module. That is a commercial service-management product.",
   "source": "https://docs.efecte.com/efecte-integrations/open-api",
   "tier": "declared"
  },
  {
   "date": "2026-09-24",
   "fact": "deployment",
   "note": "Swagger is served from each environment's base URL. The example host is https://efectecloud.com, and the page also refers to any Efecte environment.",
   "source": "https://docs.efecte.com/efecte-integrations/open-api",
   "tier": "declared"
  },
  {
   "date": "2026-09-24",
   "fact": "platforms",
   "note": "The API and Swagger UI are reached over HTTPS on the environment base URL.",
   "source": "https://docs.efecte.com/efecte-integrations/open-api",
   "tier": "declared"
  },
  {
   "date": "2026-09-24",
   "fact": "modalities.api.exists",
   "note": "Efecte Service Management includes a REST API from ESM 2021.4, activated with a license and the External API module.",
   "source": "https://docs.efecte.com/efecte-integrations/open-api",
   "tier": "declared"
  },
  {
   "date": "2026-09-24",
   "fact": "modalities.api.kinds[0]",
   "note": "The page describes the interface as a REST API and says Swagger follows OpenAPI 3.0.",
   "source": "https://docs.efecte.com/efecte-integrations/open-api",
   "tier": "declared"
  },
  {
   "date": "2026-09-24",
   "fact": "modalities.api.coverage",
   "note": "The API moves data in and out of ESM. It does not cover administration or data-model management. Swagger is only in a licensed environment.",
   "source": "https://docs.efecte.com/efecte-integrations/open-api",
   "tier": "declared"
  },
  {
   "date": "2026-09-24",
   "fact": "modalities.api.docs",
   "note": "Opened as the current Efecte Open API description.",
   "source": "https://docs.efecte.com/efecte-integrations/open-api",
   "tier": "declared"
  },
  {
   "date": "2026-09-24",
   "fact": "verdict.scores.api",
   "note": "A licensed REST API is the stated primary integration path, with per-environment docs and no public auth method on this page. Score 4.",
   "source": "https://docs.efecte.com/efecte-integrations/open-api",
   "tier": "declared"
  },
  {
   "date": "2026-09-24",
   "fact": "freshness.watch[0].url",
   "note": "Opened as the current Efecte Open API description, including the license gate and Swagger path.",
   "source": "https://docs.efecte.com/efecte-integrations/open-api",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-09-24",
  "volatility": "medium",
  "watch": [
   {
    "type": "docs",
    "url": "https://docs.efecte.com/efecte-integrations/open-api"
   }
  ]
 },
 "homepage": "https://www.matrix42.com/",
 "id": "efecte",
 "license": "commercial",
 "modalities": {
  "agent_docs": {
   "llms_txt": "unknown"
  },
  "api": {
   "auth": [],
   "coverage": "partial",
   "docs": "https://docs.efecte.com/efecte-integrations/open-api",
   "exists": true,
   "kinds": [
    "rest"
   ]
  },
  "cli": {
   "exists": "unknown"
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [],
   "import": []
  },
  "extensibility": {
   "scripting": [],
   "webhooks": "unknown"
  },
  "integrations": {
   "make": "unknown",
   "n8n": "unknown",
   "power_automate": "unknown",
   "zapier": "unknown"
  },
  "mcp": {
   "first_party": "unknown",
   "third_party": [],
   "verdict": "unknown"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. Efecte documents a licensed REST API for service-management data. Browser control was not tested.\n",
   "ui_stack": [
    "web-dom"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": "unknown",
   "languages": [],
   "official": "unknown"
  }
 },
 "name": "Efecte Service Management",
 "platforms": [
  "web"
 ],
 "related": {
  "alternatives": [
   "pureservice",
   "servicenow",
   "jira-service-management"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "Matrix42",
 "verdict": {
  "best_path": "api",
  "scores": {
   "api": 4,
   "cli": null,
   "computer_use": null,
   "integrations": null,
   "mcp": null,
   "overall": 4,
   "rpa": null
  },
  "summary": "Efecte Service Management is automatable today through its licensed REST API. This record is Efecte Service Management, documented on docs.efecte.com under Matrix42. The Open API page says ESM 2021.4 or later includes a REST API. Activation needs a REST API license, the External API module, and a local technical user with a role. The API is for sending data to ESM and receiving data from ESM. Named uses include asset and configuration import, other ITSM tools, ERP, HR, and reporting. It does not cover administrative functions or data-model management. Swagger UI is served inside a licensed environment at /rest-api/itsm/v1/docs/swagger/index.html, and the OpenAPI 3.0 document is at /rest-api/itsm/v1/docs/openapi.json. The example host is https://efectecloud.com. The authentication method is not stated on the page opened for this pass. A first-party MCP server, SDK, CLI, and webhook contract were not established. Connector catalogs were not opened. Computer-use viability is unassessed. API scores 4 because the interface exists and is the vendor's primary integration path, and the license, per-environment Swagger, and missing public auth contract are material limits.\n"
 }
}