{
 "categories": [
  "customer-support",
  "helpdesk",
  "communications"
 ],
 "deployment": "saas",
 "evidence": [
  {
   "date": "2026-09-23",
   "fact": "homepage",
   "note": "https://www.dixa.com/llms.txt identifies Dixa as the customer-service platform and links product pages on www.dixa.com.",
   "source": "https://www.dixa.com/llms.txt",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "license",
   "note": "The pricing page title says plans start at \u20ac89 per agent. The page says Dixa does not offer a self-serve trial and directs readers to book a demo.",
   "source": "https://www.dixa.com/pricing",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "deployment",
   "note": "The v1 API is a hosted server at https://dev.dixa.io. Tokens are created in the Dixa settings UI.",
   "source": "https://docs.dixa.io/openapi/dixa-api/v1.md",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "platforms",
   "note": "API tokens are created while logged into the Dixa web settings UI.",
   "source": "https://docs.dixa.io/docs/tutorial-create-an-api-token",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.exists",
   "note": "Dixa documents an API for customizing a Dixa account, automating workflows, and reading conversation data.",
   "source": "https://docs.dixa.io/openapi/",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.kinds[0]",
   "note": "The standards page says the API follows REST, uses HTTP verbs, and sends JSON payloads.",
   "source": "https://docs.dixa.io/docs/api-standards-rules",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.auth[0]",
   "note": "The API uses bearer-token authentication. The client sends the token in the Authorization header. Tokens are generated in the Dixa interface.",
   "source": "https://docs.dixa.io/docs/api-standards-rules",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.coverage",
   "note": "Only administrators can create tokens, and each token has selected permissions. The v1 index covers agents, conversations, queues, tags, webhooks, and knowledge, so coverage is broad but permission-scoped.",
   "source": "https://docs.dixa.io/docs/tutorial-create-an-api-token",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.api.docs",
   "note": "Opened as the current Dixa API introduction.",
   "source": "https://docs.dixa.io/openapi/",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.mcp.first_party",
   "note": "docs.dixa.io documents the Dixa MCP server at https://dixa-mcp-public.fastmcp.app/mcp and links https://github.com/Dixa-public/dixa-mcp-public.",
   "source": "https://docs.dixa.io/docs/dixamcp/dixa-mcp",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.mcp.verdict",
   "note": "The MCP guide is published on Dixa's own developer docs. The page also says the project is beta and not supported by official support channels.",
   "source": "https://docs.dixa.io/docs/dixamcp/dixa-mcp",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.extensibility.webhooks",
   "note": "Dixa documents outbound webhooks that subscribe to events. Duplicates can occur, order is not guaranteed, 4xx is not retried, and 5xx is retried up to 3 times.",
   "source": "https://docs.dixa.io/docs/webhooks/webhooks-guide.md",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.data_access.export[0]",
   "note": "The standards page says responses and payloads are JSON.",
   "source": "https://docs.dixa.io/docs/api-standards-rules",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.data_access.import[0]",
   "note": "The same standards page says request payloads are JSON.",
   "source": "https://docs.dixa.io/docs/api-standards-rules",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "modalities.agent_docs.llms_txt",
   "note": "https://www.dixa.com/llms.txt is a first-party Dixa product index. https://docs.dixa.io/llms.txt is a separate developer-hub contents file.",
   "source": "https://www.dixa.com/llms.txt",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "verdict.scores.api",
   "note": "Documented REST with bearer tokens, JSON, and published rate limits. Admin-only token creation and per-token permissions keep the API score at 7.",
   "source": "https://docs.dixa.io/docs/api-standards-rules",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "verdict.scores.mcp",
   "note": "Vendor-hosted MCP with 79 documented tools, marked beta and unsupported by official support. That is a limited vendor preview, so the MCP score is 6.",
   "source": "https://docs.dixa.io/docs/dixamcp/dixa-mcp",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "freshness.watch[0].url",
   "note": "Opened as the current Dixa MCP getting-started page, including the beta disclaimer, endpoint, and tool categories.",
   "source": "https://docs.dixa.io/docs/dixamcp/dixa-mcp",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "freshness.watch[1].url",
   "note": "Opened as the current v1 API index. Server URL is https://dev.dixa.io and security is an Authorization apiKey.",
   "source": "https://docs.dixa.io/openapi/dixa-api/v1.md",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "freshness.watch[2].url",
   "note": "Opened as the current API standards page, including bearer auth and rate limits.",
   "source": "https://docs.dixa.io/docs/api-standards-rules",
   "tier": "declared"
  },
  {
   "date": "2026-09-23",
   "fact": "freshness.watch[3].url",
   "note": "Opened as the current outbound webhooks guide.",
   "source": "https://docs.dixa.io/docs/webhooks/webhooks-guide.md",
   "tier": "declared"
  }
 ],
 "freshness": {
  "last_verified": "2026-09-23",
  "volatility": "high",
  "watch": [
   {
    "type": "mcp",
    "url": "https://docs.dixa.io/docs/dixamcp/dixa-mcp"
   },
   {
    "type": "docs",
    "url": "https://docs.dixa.io/openapi/dixa-api/v1.md"
   },
   {
    "type": "docs",
    "url": "https://docs.dixa.io/docs/api-standards-rules"
   },
   {
    "type": "docs",
    "url": "https://docs.dixa.io/docs/webhooks/webhooks-guide.md"
   }
  ]
 },
 "homepage": "https://www.dixa.com/",
 "id": "dixa",
 "license": "commercial",
 "modalities": {
  "agent_docs": {
   "llms_txt": true
  },
  "api": {
   "auth": [
    "bearer"
   ],
   "coverage": "partial",
   "docs": "https://docs.dixa.io/openapi/",
   "exists": true,
   "kinds": [
    "rest"
   ]
  },
  "cli": {
   "exists": "unknown"
  },
  "computer_use": {
   "issues": [],
   "viability": "unknown"
  },
  "data_access": {
   "export": [
    "json"
   ],
   "import": [
    "json"
   ]
  },
  "extensibility": {
   "scripting": [],
   "webhooks": true
  },
  "integrations": {
   "make": "unknown",
   "n8n": "unknown",
   "power_automate": "unknown",
   "zapier": "unknown"
  },
  "mcp": {
   "first_party": true,
   "third_party": [],
   "verdict": "official"
  },
  "rpa": {
   "drivability": "unknown",
   "notes": "No repeatable UI probe was run. Dixa's REST API, outbound webhooks, and hosted MCP cover conversations, agents, and knowledge-base work without browser control.\n",
   "ui_stack": [
    "web-dom"
   ],
   "vendor_support": []
  },
  "sdk": {
   "exists": "unknown",
   "languages": [],
   "official": "unknown"
  }
 },
 "name": "Dixa",
 "platforms": [
  "web"
 ],
 "related": {
  "alternatives": [
   "zendesk",
   "freshdesk",
   "intercom",
   "front",
   "help-scout",
   "gorgias"
  ],
  "our_products": []
 },
 "schema_version": 1,
 "score_version": 1,
 "status": "active",
 "vendor": "Dixa",
 "verdict": {
  "best_path": "api",
  "scores": {
   "api": 7,
   "cli": null,
   "computer_use": null,
   "integrations": null,
   "mcp": 6,
   "overall": 7,
   "rpa": null
  },
  "summary": "Dixa is automatable today through its REST API. This record is the Dixa customer-service platform (conversations, agents, queues, customers, tags, knowledge base, and analytics). It is not Zendesk, Gorgias, or Genesys Cloud. The v1 API server is https://dev.dixa.io. The OpenAPI description lists resources for analytics, agents, end users, conversations, tags, queues, webhooks, templates, business hours, knowledge articles, and the organization. Authentication is a bearer token in the Authorization header. Only administrators can create a token, under Settings, Integrations, API Tokens, and each token has selected permissions. The standards page sets a per-token limit of 10 requests per second, a burst of 4, and a quota of 864000 requests per day. Payloads are JSON. Outbound webhooks subscribe to conversation events. Duplicate delivery is possible, order is not guaranteed, 4xx responses are not retried, and 5xx responses are retried up to 3 times. Dixa also documents a hosted MCP server at https://dixa-mcp-public.fastmcp.app/mcp, authenticated with the same style of API key as Authorization Bearer. The getting started page lists 79 tools across analytics, conversations, agents, customers, tags, knowledge base, and settings, and documents Claude Desktop and Cursor setup. The same page marks the project beta, as-is, and not supported by Dixa's official support channels. The linked repository is https://github.com/Dixa-public/dixa-mcp-public. Pricing starts at \u20ac89 per agent. The pricing page says Dixa does not offer a self-serve trial. https://www.dixa.com/llms.txt is a first-party product index. Official language SDKs and a product CLI were not established. Connector catalogs were not opened. Computer-use viability is unassessed. API scores 7 and is the best path because the v1 catalog is the supported control plane. MCP scores 6 because it is a documented vendor preview that official support does not cover.\n"
 }
}